10 June 2025

A comprehensive new report released today reveals that payment system failures are costing UK retail and hospitality businesses an estimated £1.6 billion annually.

Conducted by FreedomPay and Dynatrace in collaboration with Retail Economics, the study underscores the rising frequency and severity of disruptions that directly affect daily operations, customer satisfaction, and revenue.

03 June 2025

The UK government has today announced the rollout of a new nationwide campaign, supported by broadband giants BT and Virgin Media, aimed at helping vulnerable individuals prepare for the transition from traditional analogue telephone lines to modern digital (IP/VoIP-based) services. This initiative seeks to ensure that all users, especially those relying on critical telecare systems, can safely and smoothly make the switch ahead of the impending deadline.

Following a recent delay, the official analogue phone switch-off has been extended to 31 January 2027. The extension provides additional time for broadband providers, telecare providers, local authorities, and consumers to adapt. The primary concern remains the 1.8 million UK residents who depend on telecare systems — such as elderly and disabled users — that may not be compatible with digital phone services. Prior to the delay, the original deadline for the switch was set for December 2025.